Zoho Service Plus | Unified Customer Service Management Platform

Offer consistent support across all channels

Connect with your customers where they are. Offer personalized support across multiple channels, from messaging apps to social media, and ensure a consistent and unified customer experience.

Give your customers the convenience of self-service

Empower your customers to find solutions independently through AI-driven chatbots, tailored portals, and easy-to-use knowledge bases so they can get the help they need whenever they need it.

Simplify troubleshooting with augmented reality

Resolve issues faster and more accurately by using augmented reality to guide your customers visually. Instantly inspect problems in real-time, mark areas of concern directly on their video feed, and provide clear, step-by-step solutions.

Get complete visibility and real-time insights

Visualize a scenario where customer service agents and frontline technicians access shared customer history seamlessly. Powered by a single platform, architecture, and data model, improve your customer service by uniting teams, processes, and systems for each customer.